Returns, Refunds, and Exchanges
We are very confident in our products, however some problems do arise. More often than not, when a product isn't working right it's because it hasn't been put on properly or you may have made a mistake in your measurments. If you have an issue with your product, don't hestitate to contact us. We want to make things work for you!
For those that have bought a product and realized that it is not going to fit your animal, we do exchange them for the size that you do need. Simply follow these instructions for an exchange.
Step 1: Email us with the new measurements. If you need help remeasuring your animal correctly, we can help walk you through it.
Step 2: Send us back the product and a $2.00 processing fee. Once we have received the item, we will send you the new one. If it turns out the mistake was made on OUR end, we will refund your shipping cost back to us.
If for any reason you are not satisfied with your items you may return it within 14 days of shipping for a refund (minus a $2.00 processing fee) or store credit. Items must be in original condition and undamaged. Follow the steps below to return your items.
Step 1: Email us to let us know what you are returning and what was wrong with the item.
Step 2: Send back the item. Once we have received the item, we will refund your money.
**Please note: To protect our customers and their pets/livestock, we do not accept returns after they have been on another animal. There are far too many diseases or bugs that can be passed through the fabric that we just cannot take that risk. We do, however, make exceptions so there is no harm in contacting us to see if we can!**